CHAPTER 13

 E-Business



E Business

  • The internet is a powerful channel that presents new opportunities for organization to;
  • Touch customers
  • Enrich products and services with information
  • Reduce costs

  • How do ecommerce and e business differ?
  • Ecommerce – the buying and selling of goods and services over the internet
  • E business – the conducting of business on the internet including, not only buying and selling, but also serving customers and collaborating with business partners



Industries Using E business






E Business Modal
  •  E business model – An approach to conducting electronic business on the Internet







Business-to-Business (B2B)


Electronic marketplace (E market place) – interactive business communities providing a central market where multiple buyers and sellers can engage in e business activities.



Business-to-Consumer (B2C)

Common B2C e business models include;


  • E shop – A version of retail store where customers can shop at any hour of the day without leaving their home or office

    • E mall – consists of a number of e shops; it serves as a gateway through which a visitor can access other e shops

    Business types;
    • Brick-and-mortar business
    • Pure-play business
    • Click-and-mortar business


    Consumer-to-Business (C2B)
    • Priceline.com is an example of a C2B e business model
    • The demand for C2B e business will increase over the next few years due to customer’s desire for greater convenience and lower prices


    Consumer-to-Consumer (C2C)

    Online auctions
    • Electronic auction (E auction) – Sellers and buyers solicit consecutive bids from each other and prices are determined dynamically
    • Forward auction – Sellers use as a selling channel to many buyers and the highest bid wins
    • Reverse auction – Buyers use to purchase a product or service, selecting the seller with the lowest bid


    C2C communities
    • Communities of interest – People interact with each other on specific topics, such as golfing and stamps collecting
    • Communities of relations – People come together to share certain life experiences, such as cancer patients, senior,citizens, and car enthusiasts
    • Communities of fantasy – People participate in imaginary environments, such as fantasy football teams and playing one-to-one with Michael Jordan



    E Business benefits and challenge
    • E business benefits include;
    • Highly accessible
    • Increased customer loyalty
    • Improved information content
    • Increased convenience
    • Increased global reach
    • Decreased cost

    • E business challenges include;
    • Protecting consumers
    • Leveraging existing systems
    • Increased liability
    • Providing security

    There are numerous advantages and limitations in e-business revenue models including : 
    • Transaction fees
    • License fees
    • Subscription fees
    •  Value-added fees
    • Advertising fees





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